If for any reason we cannot repair your console, there will be no charge – providing that you have made no attempt to repair it yourself. If however, you have attempted to repair your console, there will be a £10.00 surcharge, this is to cover the engineers time working on your console.
Postage costs may be subject to change due to variation in courier charges.
If, following the first repair, the same fault arises again within the warranty period; the cost of the courier must be paid by the customer.
By sending / bringing your console to our company for repair, you are agreeing that Console Wizard can carry out the repair on the console and that you will be invoiced for the work carried out and any postage costs.
All reasonable effort will be made to contact you should the work be more extensive that first thought.
Consoles not collected after 2 months will be disposed off if they are unrepairable or sold to recover the repair costs incurred by Console Wizard
Warranty
Your warranty covers a refix of the original fault, Console Wizard does not guarantee that we will be able to continue refixing your console, please follow preventative measures and locate your console is a well ventilated postion to allow adequate cooling of your console.
When receiving your console after fix / refix please ensure it is in good working order as any problems must be logged with Console Wizard within 48 hrs local drop offs and 72hrs for courier service of leaving our place of work.
Refunds will not be granted after this time.
In the event that Console Wizard are unable to complete refix repairs after the initial repair was successful, we cannot issue a refund for the original repair. No refunds will be issued after original successful fix.
The Sales Receipt is proof of warranty, The time span of warranty is stated on it the sales sheet.
Should this console require any further work that is covered under the warranty this receipt must be produced, Please keep it in a safe place
Should this receipt not be shown and we have available time to spend looking for your paperwork an admin fee of £10.00 will be charged.
All warranty is void should the console be opened and the warranty stickers broken.
Following a Refix, the warranty date will remain the same as in the original repair unless any other work is carried out.